Returns & Exchanges
We understand that sometimes a product may not meet your expectations, whether it's a fragrance or a diffuser. That’s why we offer a hassle-free 21-day money-back guarantee on all orders from the day of receipt.
Eligibility for Returning Your Item
- Items must be unused.
- A return request must be raised within 21 days of delivery.
- Items must be returned in their original packaging.
- Please attach a photo of the product and its packaging when requesting a return.
- Returns sent without prior approval will not be accepted.
- For full terms & conditions please view our refund policy
Returning an item and any associated costs are the customer's responsibility.
To initiate a change of mind return, select 'Start Return' below. For any other issues, please contact us directly.
Want to Exchange an Item?
The quickest way to get what you need is to return your original item. Once your return is approved, you can place a new order for the item you want.
Eligibility for Returning Your Item
- Items must be unused.
- A return request must be raised within 21 days of delivery.
- Items must be returned in their original packaging.
- Please attach a photo of the product and its packaging when requesting a return.
- Returns sent without prior approval will not be accepted.
- For full terms & conditions please view our refund policy
Returning an item and any associated costs are the customer's responsibility.
To initiate a change of mind return, select 'Start return' below. For any other issues, please contact us directly.
Eligibility for Returning Your Item
- Items must be unused.
- A return request must be raised within 21 days of delivery.
- Items must be returned in their original packaging.
- Please attach a photo of the product and its packaging when requesting a return.
- Returns sent without prior approval will not be accepted.
- For full terms & conditions please view our refund policy
Returning an item and any associated costs are the customer's responsibility.
To initiate a change of mind return, select 'Start return' below. For any other issues, please contact us directly.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@arozen.com.au.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@arozen.com.au.
If your item arrives damaged or defective, our team is here to help and will work with you to find a solution.
Please inspect your order upon receipt and contact us as soon as possible, including a clear image or video showing the issue, so we can assist you quickly.
If the product is faulty, we will replace it at no cost to you within the 12-month warranty period.
If your item arrives damaged or defective, our team is here to help and will work with you to find a solution.
Please inspect your order upon receipt and contact us as soon as possible, including a clear image or video showing the issue, so we can assist you quickly.
If the product is faulty, we will replace it at no cost to you within the 12-month warranty period.
The fastest way to ensure you get what you want is to return the item you have. Once your return is approved, you can place a new order for the desired item.
The fastest way to ensure you get what you want is to return the item you have. Once your return is approved, you can place a new order for the desired item.
Please inspect your order upon receipt and contact us immediately, so our team can assist you quickly.
Please inspect your order upon receipt and contact us immediately, so our team can assist you quickly.